Live arrival guarantee

Tell us what arrived in poor condition.

Open the secure QR link included with your order, select the affected items, and attach clear photo or video evidence. The link closes automatically.

Checking your secure link

Verifying access without exposing the QR token in the page address.

Starts with label purchase

The access clock begins only from the authoritative label-purchase event.

Minimal order projection

Only opaque line references and item fields required for the claim are accepted.

Access closes after 14 days

Unused order records are removed; submitted claims stay for review.